This customer service skills training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas of customer service such as customer needs, key communication strategies and handling complaints.

Customer service is number one priority in any retail or sales environment. Through this course, you will learn the art of excellent customer service, gaining the skills to deliver excellent customer service and build brand loyalty in any customer-facing role.

Through case studies and practical exercises, you will learn advanced body language and customer communication techniques, guiding you through the different types of customers and various situations that are commonly faced in any customer service role.

• Accredited, quality CPD training
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Course material developed by qualified professionals

• Self-paced learning accessible via laptop, tablet and smartphone
• 24/7 Learning assistance and tutor support
• Discounts on bulk purchases

Who should take the course

This course is ideal for those who are looking to secure a role in the following fields:

• Sales Representatives
• Customer Service Representatives
• Retail Assistants
• Telemarketers
• Front Desk Receptionists

Learning Outcomes

By the end of the course, learners will be able to:

• Kickstart their career and excel in any customer-facing role
• Understand the primary needs of their customers
• Identify the key to excellent customer service
• Deliver a high standard of customer service at all times
• Deal with difficult customers and challenging situations
• Handle complaints professionally and confidently

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Curriculum

• Module 01: Who We Are and What We Do
• Module 02: Establishing Your Attitude
• Module 03: Identifying and Addressing Customer Needs
• Module 04: Generating Return Business
• Module 05: In-Person Customer Service
• Module 06: Giving Customer Service over the Phone
• Module 07: Providing Electronic Customer Service
• Module 08: Recovering Difficult Customers
• Module 09: Understanding When to Escalate