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Workplace Management Training Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Workplace Management Online Training Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kick start your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Workplace Management Course
Our trusted, high quality and affordable Workplace Management Course trains individuals to become experts in their field.
- Accredited by CPD
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Developed by qualified professionals
- Complies with EU's General Data Protection Regulation 2018
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
Sneak Peek of The Workplace Management Training Course
Who Should Take The Workplace Management Training course
Anyone with a knack for learning new skills can take this Workplace Management Training Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certification
Once you’ve successfully completed your Workplace Management Online Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Accreditation
All of our courses are fully accredited. The content of the Workplace Management Training Course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.
Assessment
At the end of the Workplace Management Training Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Course Curriculum
Module One: What Is Workplace Harassment?- How to Identify
- Costs to Your Business
- Legal
- Psychological
- Abusive Workplace Behaviors
- Bullying and Personality Disorders
- Narcissism
- Types of Behavior
- Target the Behavior, Not the Person
- Implement an Action Plan
- Understanding Anger and Aggression
- Defusing & De-escalating Strategies
- Communication Skills
- Tactical Options
- Identifying the Hazard
- Assessing the Risk
- Controlling the Risk
- Evaluating & Review
- What is Not Considered Bullying
- Steps to Take
- 4 Step Process
- Addressing All Employees
- Code of Ethics
- Policy and Procedures
- Identify a Bully in the Interview Process
- Warning Signs
- Advising Your Supervisor
- Lodging the Complaint
- Initial Response
- The Investigation
- The Findings
- Review & Closure
- Scope and Philosophy
- Principles
- Intent
- Options
- Informal Complaint Process
- Formal Investigation Process
- Anti-Harassment Policy Statements
- Employee’s Rights and Responsibilities
- Employer’s Rights and Responsibilities
- If You are Being Harassed
- If You are Accused of Harassing
- The Investigation
- Remedies
- How to Address the Situation
- Confidentiality
- Monitoring the Situation
- Retaliation
- Appeals
- Union Grievance Procedures
- Mediation: Getting Help from Outside Organization
- Defining Sexual Harassment
- Elements of Harassment
- Common Scenarios
- What is Mediation
- Deciding if it is Right
- How to Implement
- How to Resolve the Situation
- Seeing Both Sides
- Deciding the Consequence
- How to Move On
- Monitoring the Situation
- Learning from Mistakes
- What is Uncivil Behavior?
- Three Reasons Why You Should Be Civil
- Dealing with Difficult Personalities
- Cost and Rewards
- Greetings
- Respect
- Involvement
- Being Politically Correct
- Incivility and the Costs
- Civility and Rewards
- Four Causes of Incivility
- How to Overcome It
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
- Examining the Root Cause
- Creating a Cause-and-Effect Diagram
- Forgiveness
- Benefits of Resolution
- Para-verbal Communication
- Non-verbal Communication
- Listening Skills
- Appreciative Inquiry
- Three Sides to Incivility
- Mediation
- Arbitration
- Creative Problem-Solving
- Completing a Needs Analysis
- Focus Groups
- Observations
- Anonymous Surveys
- Designating the Core Group
- Defining What is Unacceptable Behavior
- Defining the Consequence
- Writing the Policy
- The First Steps
- Training
- Addressing Complaints
- Enforcing Violators
Curriculum
- What Is Workplace Harassment?
- Identifying the Bully
- How to Handle Workplace Violence
- Risk Assessment (I)
- Risk Assessment (II)
- Being the Victim
- Checklist for Employers
- Interview Process
- Investigation Process
- Developing a Workplace Harassment Policy
- Policies in the Workplace
- Proper Procedures in the Workplace
- False Allegations
- Other Options
- Sexual Harassment
- Mediation
- Conflict Resolution
- The Aftermath
- Introduction to Civility
- Effective Work Etiquette
- Costs and Rewards
- Conflict Resolution
- Getting to the cause
- Communication
- Negotiation
- Identifying Your Need
- Writing a Civility Policy
- Implementing the Policy
Frequently Asked Questions
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