Emotional Intelligence for Business Communication course is designed for the managers, leaders, office executives, assistant managers, office administrators, business people, secretaries, receptionists or any individual who wants to brush up their skills and knowledge in Emotional Intelligence, Mindfulness and Empathy. This Emotional Intelligence for Business Communication course shares the key strategies, concepts and techniques of successful Emotional Intelligence, Mindfulness and Empathy.

In this comprehensive Emotional Intelligence for Business Communication Course, you will deepen your understanding on emotional intelligence, key techniques of accurately perceive emotions, verbal communication skills, non-verbal communication techniques, key strategies of social management and responsibility, tools to regulate emotions, key techniques of gaining control over emotions, strategies of making a balance between optimism and pessimism and much more.

By the end of this course, you will be able to manage Emotional Intelligence for Business Communication with excellence and professionalism. You will get a strong understanding of Emotional Intelligence, Mindfulness and Empathy and will help you grow further in your career. Moreover, you will receive an accredited certification from CPD that will enhance your CV and make you worthy in the job market. So, enrol in this course today and fast track your career ladder. 

• Accredited by CPD
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with Professional voice-over

• Developed by qualified professionals
• Self paced learning and laptop, tablet, smartphone friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Sneak Peek

Who should take the course

This Emotional Intelligence for Business Communication course applies to anyone looking to establish a career in this field. This includes the following professions:

• Managers
• Leaders
• Office Executives
• Assistant Managers
• Office Administrators
• Businesspeople
• Secretaries
• Receptionists

Learning Outcomes

By the end of the course, learners will be able to:

• Demonstrate in-depth knowledge of emotional intelligence mindfulness and empathy
• Understand the key elements of successful verbal communication
• Learn the key techniques of successful non-verbal communication
• Understand the process of articulate emotions using language
• Learn key strategies of social management and responsibility
• Learn key strategies and techniques of gaining control
• Key elements of successful relaxation techniques
• Explore different types of business practices
• Learn how to create a powerful first impression

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course Curriculum

Module One: What is Emotional Intelligence?

• Self-Management
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy

Module Two: Skills in Emotional Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Manage Emotions

Module Three: Verbal Communication Skills

• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Module Four: Non-Verbal Communication Skills

• Body Language
• It’s Not What You Say, It’s How You Say It

Module Five: Social Management and Responsibility

• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language

Module Six: Tools to Regulate Your Emotions

• Seeing the Other Side
• Self-Management and Self-Awareness
• Giving in Without Giving Up

Module Seven: Gaining Control

• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together

Module Eight: Business Practices (I)

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively

Module Nine: Business Practices (II)

• Optimism
• Pessimism
• The Balance between Optimism and Pessimism

Module Ten: Making an Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive