This Principles of Communication Course is designed to provide business professionals and anyone looking to master key communication techniques, with the skills to communicate effectively in the workplace and improve their personal and professional relationships.

This Principles of Communication Training Course explores the art of effective communication, taking you through the various forms of communication and different ways in which we communicate, depending on the environment we’re in. You will learn how to master small talk and become a better conversationalist, read others’ body language, and much more.

Throughout this Principles of Communication Training Course, we will also explore ways to overcome barriers to communication, equipping you with the skills and confidence to impress in public speaking, overcome interview anxiety and generally become more eloquent in your speech.

• Accredited, quality CPD training
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Course material developed by qualified professionals

• Self-paced learning accessible via laptop, tablet and smartphone
• 24/7 Learning assistance and tutor support
• Discounts on bulk purchases

Sneak Peek of The Principles of Communication Course

Who Should Take The Principles of Communication Course

This Principles of Communication Course is ideal for those who want to sharpen their communication skills in the workplace, as well as those looking to improve their personal relationships, which applies to:

• Sales Managers
• HR Assistants
• Business Owners & Entrepreneurs
• Public Speakers

Learning Outcomes

By the end of the Principles of Communication Online Course, learners will be able to:

• Communicate effectively in a business and non-business environment
• Reduce communication barriers in the workplace and beyond
• Apply the techniques learned in this course to enhance their conversational skills
• Strengthen working and personal relationships through powerful communication
• Speak with clarity, confidence and eloquence in group discussions
• Identify the different forms of communication and ways of communicating

Certification

Once you’ve successfully completed your Principles of Communication Online Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Contents

Module 01: Introduction to Office Administration

• What does an Office Administrator Do? 
• What are the Requirements for being a Successful Office Administrator

• Education
• Training
• Certificate

• Essential Skills for an Office Administrator
• How to Become an Office Administrator 
• Key Challenges of an Office Administrator
• Summary 
• Assessment

Module 02: Skills of an Effective Administrator

• Introduction 
• Three Skills Approach 
  • Technical Skills 
  • Human Skills 
  • Conceptual Skills 

• Tips on How to Develop These Skills 
  • Technical Skills 
  • Human Skills 
  • Conceptual Skills 
• Summary 
• Assessment

Module 03: Communication Skills

• Components of Communication Process
• Effective Listening Skills 
• Verbal Communication 

• Written Communication
• Oral Communication

• Non-Verbal Communication
• Body Language in Communication 
• Summary
• Assessment

Module 04: Remove the Clutter

• Just Do it
• You Don’t Have to Keep Everything
• Three Boxes: Keep, Donate, and Trash
• A Place for Everything and Everything in its Place

Module 05: Prioritize

• Write It Down
• Urgent/Important Matrix
• Divide Tasks
• 80/20 Rule

Module 06: Scheduling Your Time

• Have a Master Calendar
• Setting Deadlines
• Remove or Limit the Time Wasters
• Coping With Things Outside of Your Control

Module 07: To Do Lists

• Use a Day Planner
• Finish What You Start
• Focus on the Important
• Do Quick Tasks Immediately

Module 08: Paper and Paperless Storage

• Find a System that Works for You
• Make It Consistent
• Make it Time Sensitive
• Setting up Archives

Module 09: Organization in Your Work Area

• Keeping Items Within Arm’s Reach
• Only Have Current Projects on Your Desk
• Arranging Your Drawers
• Organize to Match Your Workflow

Module 10: Tools to Fight Procrastination

• Eat That Frog!
• Remove Distractions
• Give Yourself a Reward
• Break Up Large Tasks

Module 11: Organizing Your Inbox

• Setting Delivery Rules
• Folder and Message Hierarchy
• Deal With Email Right Away
• Flag and Highlight Important Items

Module 12: Avoid the Causes of Disorganization

• Keeping Everything
• Not Being Consistent
• Not Following a Schedule
• Bad Habits

Module 13: Discipline is the Key to Stay Organized

• Stay Within Your Systems
• Learn to Say No
• Have Organization Be Part of Your Life
• Plan for Tomorrow, Today

Module 14: Negotiation Techniques

• Basic Types of Negotiations 
• Phases of Negotiation  
• Negotiation Techniques 
• Strategies for Identifying Mutual Gain
• Effective Negotiation Practise 
• Negotiation on Behalf of Others 
• Summary
• Assessment

Module 15: Conflict Management

• Definition of Conflict  
• Benefits of Confrontation  
• Prevention of Conflicts 
• Anger Management  
• Conflict Resolution Techniques  
• Summary
• Assessment

Module 16: Stress Management

• Definition of Stress 
• Meaning of Stress
• Understanding Stress 
• How Stress Arises? 
• Different Strategies to Manage stress 
• Tips and Tricks for Stress Management
• Summary
• Assessment