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The Level 5 Cleaning Supervisor Professional Certificate is suitable for anyone looking to become a professional cleaner or establish a cleaning business. It covers practical training on cleaning procedures, chemical safety, domestic cleaning, kitchen maintenance, and much more. It also includes essential information on how to market your cleaning services, train staff and deal with clients.

Through this course, you will learn how to work safely and correctly with cleaning chemicals, taking you through key procedures and guidelines for cleaning offices, new-build homes, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts and employment opportunities, covering key topics such as working hours, business insurance, tax and quality of service.

If you’re looking to set up a cleaning business from scratch, then this course is packed with tips and strategies for training staff, growing your client list, marketing your business online, and crafting the perfect business plan. Gain essential skills needed to fast track your career and earn a recognised qualification to stand out to clients and prospective employers.

• Accredited by CPD
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Developed by qualified professionals

• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Sneak Peek

Who should take the course

• Domestic Cleaner
• Cleaning Supervisor
• Hotel Cleaner
• Office Cleaner
• School Cleaner
• Hospital Cleaner
• Cleaning Business Owner

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Learning Outcomes

By the end of the course, learners will be able to:

• Establish their own cleaning company, as well as hire and train their cleaning staff
• Create a solid cleaning service business plan and set a business budget
• Demonstrate an in-depth understanding of cleaning contracts and working hours
• Clean offices, pubs, new-build homes, leisure premises and commercial premises
• Use a range of commercial cleaning products, PPE and cleaning equipment
• Clean windows, dust surfaces, maintain carpets and hardwood floors
• Understand the standards and regulations for cleaning commercial kitchens
• Unclog drains, fix showerheads, eliminate mould and establish a bathroom cleaning routine
• Dispose of chemicals safely and implement a colour coding system for waste

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course Curriculum

Module 01: An Introduction to the Cleaning Job

In module one, we will explore the role and responsibilities of a cleaner, covering topics such as typical working hours, cleaning contracts, expected pay, and holidays.

Module 02: The Diversity of Cleaning Jobs

In module two, we will take a look at the different career opportunities in cleaning, discussing cleaning guidelines for new-build homes, pubs, leisure premises, and offices. It also includes window cleaning training and tips for cleaning carpets and upholstery.

Module 03: Cleaning Equipment, Products and Clothing

In module three, we will familiarise with a range of commercial cleaning equipment and products, with tips on how to store equipment, remove stains from clothing and iron clothes.

Module 04: House Cleaning

In module four, we will explore cleaning standards and techniques for domestic cleaning, including dusting procedures, surface cleaning, mirror cleaning, and maintaining hardwood floors.

Module 05: Food Kitchen and Commercial Kitchen Cleaning

In module five, we will learn about domestic and hospitality kitchen cleaning procedures and best practice. It provides practical training on how to clean microwaves, ovens, refrigerators, sinks and other appliances. 

Module 06: Bathrooms and Toilets

In module six, we will learn all about bathroom cleaning and toilet cleaning, with an overview of equipment required. It covers procedures for unclogging drains, fixing showerheads, eliminating mould, washing shower curtains, and other tasks. 

Module 07: Office Cleaning

In module seven, we will learn the fundamental principles of office cleaning, from how to clean up and organise rubbish, to procedures for cleaning staff toilets, desks, lifts and stairways.

Module 08: Cleaning External Surfaces and Areas

In module eight, we will learn techniques for cleaning external surfaces and areas, with guidance on how to carry out a risk assessment to identify potential safety hazards. It also provides guidance on how to use a commercial pressure washer.

Module 09: Dealing with Non-Routine Waste

In module nine, we will explore the principles of waste management, taking a look at colour coding systems, PPE, waste transfer control systems, and pharmaceutical disposal.

Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners

In module ten, we will learn how to use chemical cleaning equipment correctly and safely, with guidance on how to store chemical products, clean chemical storing and what to do in the case of a chemical emergency.

Module 11: Starting a Cleaning Business and Planning for it

In module eleven, we will learn what it takes to run a cleaning service and establish a cleaning business from scratch. It covers practical guidance on how to create a business plan, market research, and set a budget.

Module 12: Running the Business with Quality Service

In module twelve, we will gain a comprehensive understanding of the different aspects of running a cleaning business, from dealing with staff issues to now shows, conduct and ethics. 

Module 13: Customer Satisfaction

In module thirteen, we will develop our knowledge of customer satisfaction in the cleaning industry, with tips on how to recognise problems before they occur, as well as deal with client complaints.

Module 14: Management of Staff

In module fourteen, we will explore a range of staff management strategies, with guidance on key topics such as motivating and rewarding staff, how to conduct interviews, training staff and dealing with staff turnover.

Module 15: Marketing, Advertising and Sales

In module fifteen, we will learn how to market a cleaning service, with guidance on how to decide locations and offices to target, advertise your services online, network and make the most of opportunities.

Module 16: Expansion Management

In module sixteen, we will explore strategies for business growth and retaining clients, including payroll management training.

Module 17: Business Insurance, Tax and Additional Equipment

In the final module, we will explore the options for insurance purchasing, taking a look at insurance for both cleaners and cleaning businesses, including insurance costs and tax regulations.